Privacy Policy

Thank you for your interest in our website. In this privacy statement we explain what our general privacy policy is, for what purposes we process your personal data and what rights you have regarding your personal data.

This privacy statement applies to this website https://12springstrampolines.com and the services of 12SPRINGS Trampolines BV. 12SPRINGS Trampolines BV is located in Rhenen at Cuneraweg 318, and we are responsible for processing your personal data.

General positions

12SPRINGS Trampolines BV has the following general positions regarding your privacy.

We:

  • Respect the privacy of all visitors to the websites www.12springstrampolines.com, www.12springstrampolines.nl, www.12springstrampolines.de, www.12springstrampolines.se, www.12springstrampolines.dk of its (potential) relations and customers;
  • Handle your personal data with care;
  • Do not sell your data;
  • Only share your data with parties that are involved with its services or when it is legally obliged to do so;
  • Adhere to the applicable privacy legislation.

Personal data

In principle, you have no (legal) obligation to share personal data with us. Do you want to use our services? Then we do need the requested data. You are obliged to fill in part of the data, otherwise we cannot provide our service properly.

We process various data from you. Which data these are, depends on the service you use and which data you provide to us. We only collect data that you enter yourself or that we receive via cookies.

Contact

If you contact us, we may store your contact details. This may include general contact details, such as your telephone number or email address and your name. We use this information to contact you.

Create an account

You have the option to create an account, but this is not mandatory. When you place an order with 12SPRINGS Trampolines BV, your personal data is always stored, regardless of whether you have an account. To create an account and ensure that delivery and invoicing run smoothly, leave the following information:

  • First and last name;
  • Email address;
  • VAT number if you are purchasing for business purposes;
  • Address details;
  • Telephone number;

If you have created an account, you can manage your profile and preferences yourself.

Place order

With your account you can place orders, view your current orders and previous orders and keep track of the status of your order. You can also share data with us there. This can be your:

  • First and last name;
  • Phone number;
  • Email address;
  • Address and zip code;
  • Preferred payment method.

Newsletter

If you want to be kept informed of our offers, services and products, you can sign up for our newsletter. You can always unsubscribe from the newsletter. You can do this by unsubscribing via the link at the bottom of each email or unsubscribing from the newsletter in your account.

Payments

In order to offer you Klarna’s payment methods, we may share your contact and order details with Klarna during the checkout process, so that Klarna can assess your eligibility for Klarna’s payment methods and tailor these payment methods to your needs. Your personal data is processed in accordance with Klarna’s privacy notice .

Cookies

We place cookies or similar techniques to make the website function properly. This way we remember that you have placed a product in your shopping cart and you do not have to fill in your details again and again. In addition, we analyze your click behavior on our website to optimize our website and services. Through third-party cookies we can track your surfing behavior so that we can show you targeted advertisements. For this purpose we process (part of) your IP address, among other things.

What type of cookies do we use?

We use the following types of cookies:

Functional cookies
We use these cookies so that our webshop 12springstrampolines.com can function properly. Think of saving your shopping cart or the products you have viewed.

Analytical cookies
With analytical cookies, we collect statistics on the use of our webshop 12springstrampolines.com by visitors with the help of third parties. By measuring this website use, we can continue to develop our webshop to the benefit of our visitors.

Advertising cookies
These cookies allow us to recognize visitors to our 12springstrampolines.com webshop on other websites (think of social media, blogs, search engines, etc.). Based on this data, we can show them the most relevant advertisements possible. There are also third parties that place this type of cookies from our 12springstrampolines.com webshop. Below you will find the parties this applies to.

Which cookies do we use?

Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies – files that are stored on your computer and that allow an analysis of your use of the website. The information generated by these cookies is usually transferred to a Google server in the USA and stored there. We use IP anonymization, which means that your IP address is shortened within the European Union and all contracting states in the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transferred to the Google server and then shortened there. Google will use this information on behalf of the website operator to analyze your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage for the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being stored by adjusting your browser settings. If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in here.

Foundations

12SPRINGS Trampolines BV processes your personal data if this is necessary for the preparation or execution of the agreement, on the basis of our legal obligation and in accordance with our general terms and conditions.

Retention period

We store your data for as long as you are a customer of ours. This means that we store your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Sharing data

12SPRINGS Trampolines BV only shares your personal data with various parties that support it in executing the agreement with you and to comply with any legal obligation.

Most parties are located within the European Union. With parties located outside the EU, such as MailChimp (newsletter), we ensure appropriate safeguards. We only use these parties that are part of the Privacy Shield framework or if comparable measures have been taken to ensure that your data is also processed securely there. When choosing a specific payment method, you will be redirected to the relevant provider. In that case, this provider will process your personal data. The privacy policy of the relevant provider will then apply.

Reviews

We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh, you are required to provide your name, place of residence and email address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with Kiyoh. They use this information solely for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of providing the service, for which we have given Kiyoh permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Kiyoh engages third parties.

Security measures

12SPRINGS Trampolines BV considers the security of your data to be very important. For this reason, it ensures appropriate technical and organizational measures to ensure that your data is not lost or that a third party simply has access to it. Some of these measures can be found below:

– This website is secured with an SSL certificate. This means that confidential information, such as that provided via a contact form, is sent encrypted;
– This website meets the requirements that apply to web shops, including the use of secure payment methods;
– Our IT systems are up-to-date and secured;
– Only authorized personnel/third parties have access to your personal data;
– We conclude agreements with third parties who process your personal data on our behalf.

Your rights

By logging into your account, you can view, manage and change your data, such as your name, email address and contact details. You can submit a request to delete your account to us by email. In addition, you have the right to object to the processing of your personal data.

You also have the right to data portability in some cases. This means that you can submit a request to us to send the personal data we have about you electronically to you or another organization named by you.

If you have given consent to the processing of your personal data for a specific purpose, you can withdraw this consent at any time in the same manner in which you gave your consent. The withdrawal does not affect the lawfulness of the processing prior to your withdrawal.

You can send a request for access, correction, deletion, data transfer of your personal data or objection to the processing of your personal data to info@12springstrampolines.nl . Please mention as subject: “Personal data”.

We will check whether the request was made by you. For this reason, we ask you to send a copy of your ID. Please take your privacy into account. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers on the ID), document number and Citizen Service Number (BSN). We will respond to your request as soon as possible.

If you have any complaints about our data processing, we request that you report this to us as soon as possible. Of course, we hope to resolve this together. We would like to point out that you also have the option to file a complaint with the privacy watchdog, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contactmet-de-autoriteit-persoonsgegevens/tip-ons

Changes

The rules regarding the protection of personal data can change continuously. We therefore reserve the right to make changes to this privacy statement. Therefore, check this statement regularly.

Contact details
12SPRINGS Trampolines BV
Cuneraweg 318
3911 RT RHENEN

Tel. 0031-318 512614
E-mail:  info@12springstrampolines.nl

Contact person for privacy matters:
Jerry Vink

Version January 30, 2025