Terms and Conditions

Article 1 – Definitions

For the purposes of these terms and conditions, the following definitions apply:

  1. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  2. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  3. Distance contract: an agreement in which, in the context of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
  4. Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having come together in the same room at the same time.
  5. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  6. Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
  7. Day: calendar day;
  8. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  9. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
  10. Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions; Annex I does not have to be made available if the consumer does not have a right of withdrawal with regard to his order; Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet simultaneously in the same room.

Article 2 – Identity of the entrepreneur

Name of entrepreneur:12SPRINGS Trampolines BV.
Business address:Cuneraweg 318
 3911 RT, Rhenen
Netherlands
Telephone number:0031 (0)318-512614 (MA-VR 09.00 t/m 17.30 uur)
Email address:info@12springstrampolines.nl
Chamber of Commerce number:75705346
VAT identification number:NL860368981B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer, offer, quotation of the entrepreneur and to every distance agreement concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
  3. If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically by way of derogation from the previous paragraph and before the distance contract is concluded in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent by electronic means or otherwise free of charge at the request of the consumer.
  4. In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favourable to him in the event of conflicting general terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • any costs of delivery;
  • the way in which the agreement will be concluded and what actions are required for this;
  • the method of payment, delivery and execution of the agreement; whether or not the right of withdrawal applies;
  • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
  • the way in which the consumer, before concluding the contract, can check and, if desired, correct the data provided by him in the context of the contract;
  • the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically;
  • the minimum duration of the distance contract in the case of a long-term transaction.

Article 5 – The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and the fulfilment of the conditions set therein.
  2. If the consumer has accepted the offer by electronic means, the entrepreneur will immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
  4. The entrepreneur can – within legal frameworks – find out whether the consumer is

payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution

  • The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
    • the visiting address of the entrepreneur’s establishment where the consumer can go with complaints;
    • the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    • the information about warranties and existing after-sales service;
    • the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
    • the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
  • In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

For products:

  1. The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
  2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party other than the carrier designated in advance by the consumer, has received the product, or:
    1. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided that he has clearly informed the consumer about this prior to the ordering process, refuse an order of multiple products with a different delivery time.
    1. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
    1. in the case of contracts for the regular delivery of products during a certain period, the day on which the consumer, or a third party designated by him, has received the first product.

In the case of services and digital content that is not supplied on a tangible medium:

  • The consumer can dissolve a service agreement and a contract for the supply of digital content that has not been delivered on a tangible medium for a minimum of 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
  • The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended cooling-off period for products, services and digital content that has not been delivered on a tangible medium if you do not inform about the right of withdrawal:

  • If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
  • If the entrepreneur has provided the information referred to in the previous paragraph to the consumer within twelve months of the effective date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period

  1. During the cooling-off period, the consumer will handle the product and its packaging with care. He shall only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
  2. The consumer is only liable for any depreciation of the product resulting from a way of handling the product that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer makes use of his right of withdrawal, he reports this to the entrepreneur within the cooling-off period by means of the return form for withdrawal or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorised representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to pick up the product himself. In any case, the consumer has observed the return period if he returns the product before the cooling-off period has expired.
  3. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.
  6. If the consumer withdraws after first having expressly requested that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or certain quantity commence during the cooling-off period, the consumer will owe the entrepreneur an amount that is proportionate to that part of the obligation that fulfilled by the entrepreneur at the time of withdrawal, compared to the full performance of the obligation.
  7. The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity, which have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
    • the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model form for withdrawal, or;
  8. the consumer has not expressly requested the commencement of the performance of the service or supply of gas, water, electricity or district heating during the cooling-off period.
  9. The consumer shall not bear any costs for the full or partial supply of digital content not supplied on a tangible medium, if:
    • he has not expressly agreed to the commencement of the performance of the agreement before the end of the cooling-off period prior to its delivery;
    • he has not acknowledged that he loses his right of withdrawal when granting his consent; or
  10. The entrepreneur has failed to confirm this statement by the consumer.
  11. If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 – Obligations of the entrepreneur in the event of withdrawal

  1. If the entrepreneur makes it possible for the consumer to report withdrawal electronically, he will immediately send a confirmation of receipt after receiving this notification.
  2. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to refund until he has received the product or until the consumer proves that he has returned the product, whichever is earlier.
  3. The entrepreneur uses the same means of payment that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
  4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in good time before concluding the agreement:

  1. Products or services whose price is linked to fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period
  2. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be present in person at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
  3. Service agreements, after full performance of the service, but only if:
    1. the execution has started with the express prior consent of the consumer; and
    1. the consumer has stated that he loses his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
  4. Contracts relating to leisure activities, if the contract provides for a specific date or period of performance;
  5. Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  6. Products that spoil quickly or have a limited shelf life;
  7. Sealed products that are not suitable for return for reasons of health protection or hygiene and for which the seal has been broken after delivery;
  8. Products that are irrevocably mixed with other products after delivery due to their nature;
  9. Alcoholic beverages of which the price was agreed upon at the conclusion of the contract, but the delivery of which can only take place after 30 days, and of which the actual value depends on fluctuations in the market over which the trader has no influence;
  10. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
  11. Newspapers, magazines or magazines, with the exception of subscriptions to these;
  12. The supply of digital content other than on a tangible medium, but only if:
    1. the execution has started with the express prior consent of the consumer; and
    1. The consumer has stated that he loses his right of withdrawal as a result.

Article 11 – The price

  1. All prices stated on the website, leaflets or brochures are indicative prices, which apply if and as long as stocks last. Orders based on brochures, leaflets, etc. will be executed at the prices specified when ordering, within the applicable period.
  2. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  3. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are bound by fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This fact that the prices are subject to fluctuations and the fact that any prices quoted are indicative prices are indicated in the offer.
  4. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  5. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:
    1. they are the result of statutory regulations or provisions; or
    1. the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
  6. The prices mentioned in the range of products or services include VAT.

Article 12 – Conformity and Warranty

  1. The warranty period set by the manufacturer applies to the goods delivered by the entrepreneur, which is not transferable.
  2. The warranty does not apply to goods that are used incorrectly other than in the manual or instructions for use. There is no warranty period on stretch material and elastics, except for manufacturing defects. All costs incurred by the entrepreneur regarding the replacement or repair of goods that fall outside the warranty period are borne by the consumer (such as shipping, call-out, material and labor costs).
  3. The warranty is void if necessary maintenance is not carried out as stated in the operating instructions.
  4. The warranty in any case includes:
    • defects that occur, or are wholly or partly the result of non-compliance with the operating and assembly instructions or careless use
    • normal wear and tear
    • repair or other work on the goods carried out by third parties, including consumers
    • Use for purposes other than normal
    • Relocation and re-arrangement of products by consumer or third parties Use in an aggressive environment
    • Exterior damage
    • Customization and special versions cannot be taken back by the entrepreneur.
  5. A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

Article 13 – Retention of title

  1. As long as the entrepreneur has not received full payment of the agreement from the parties with regard to the purchase/sale, the delivered goods remain the property of the entrepreneur.
  2. The entrepreneur has the right to reclaim and take possession of these goods if the defaulting consumer does not comply with his obligations, if he liquidates, applies for or has obtained suspension of payments, is declared bankrupt or the goods are seized.

Article 14 – Delivery and execution

  1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the company.
  3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but no later than within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs.
  4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
  5. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.
  6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative appointed in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 15 – Duration transactions

  1. The consumer may terminate an agreement that has been entered into for an indefinite period of time and that serves to regularly deliver products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate an agreement that has been entered into for a fixed period of time and that is intended to provide regular delivery of products (including electricity) or services, at any time by the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
  3. The consumer may conclude the contracts referred to in the previous paragraphs:
    • terminate at any time and not be limited to termination at a specific time or in a certain period;
    • at least denounce in the same way as they were entered into by him;
    • always terminate with the same notice period as the entrepreneur has stipulated for himself.
  4. An agreement that has been entered into for a fixed period and that has the purpose of the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a fixed period.

Article 16 – Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days of the start of the reflection period as referred to in Article 6(1). In the case of a contract for the provision of a service, this period starts to run after the consumer has received the confirmation of the contract.
  2. The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
  3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

If the consumer does not meet his payment obligation(s) on time, he will owe the statutory interest on the amount still owed after he has been pointed out by the entrepreneur to the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his payment obligations, after the failure to pay within this 14-day period, the statutory interest will be owed on the amount still due and the entrepreneur will be entitled to charge the extrajudicial collection costs incurred by him bring. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500,=; 10% on the next € 2.500,= and 5% on the next € 5.000,= with a minimum of € 40,=. The entrepreneur can deviate from the amounts and percentages mentioned in favor of the consumer.

Article 17 – Liability

  1. The entrepreneur is not liable for the costs, damages and interests that may arise as a direct or indirect result of:
    1. Force majeure, as further described in these terms and conditions;
      • Acts or omissions of the consumer, his subordinates, or other persons employed by or on behalf of him;
  2. Negligence of the consumer in the maintenance of the delivered goods; Normal wear and tear on the delivered products as a result of daily use; Discoloration of the delivered products due to the effect of light; Any other external cause
  3. The entrepreneur is only liable, insofar as his insurance covers this, or up to a maximum of the invoice value, for damage to the work, accessories and materials, as well as to the work and/or property of the client and/or third parties, insofar as caused by the fault of the entrepreneur or of those who have been employed by the entrepreneur.

Article 18 – Force majeure

  1. Extraordinary circumstances, such as, among others, storm damage and other natural disasters, obstruction by third parties, hindrance in transport in general, full or partial strikes, riots, war or danger of war both here in the country and in the country of origin of the materials, exclusions, loss or damage of goods during transport to the entrepreneur or the consumer, non-delivery or late delivery of goods by suppliers of the entrepreneur,  export and import bans, full or partial mobilization, obstructive measures by any government, fire, malfunctions and accidents in the business or in the means of transport of the entrepreneur, or in the means of transport of third parties, the imposition of levies or other government measures, which entail a change in the actual circumstances, constitute force majeure for the entrepreneur,  which release him from his obligation to deliver without the consumer being able to do any right to compensation of any kind or by name.
  2. In these or similar cases, the entrepreneur is entitled, at his own discretion, to cancel the purchase agreement or to suspend or amend it until the extraordinary circumstances have ceased to exist.

Article 19 – Complaints procedure

  1. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, complete and clearly described, after the consumer has discovered the defects.
    1. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a notification of receipt and an indication of when the consumer can expect a more detailed answer.
    1. The consumer must in any case give the entrepreneur 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to dispute resolution
    1. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute resolution.

Article 20 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

Article 21 – Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 22 – Personal data

In principle, you have no (legal) obligation to share personal data with us. Would you like to use our services? Then we do need the requested data. You are required to fill in some of the information, otherwise we will not be able to provide our service properly.

We process various of your data. These depend on the service you use and what data you provide to us. We only collect data that you enter yourself or that we receive via cookies.

Contact

If you contact us, we may store your contact details. This can include general contact information, such as your phone number or email address and your name. We use this data to contact you.

Account

You have the option to create an account, but this is not mandatory. When you place an order with 12SPRINGS Trampolines BV, your personal data is always stored, regardless of whether you have an account. To create an account and ensure that the delivery and invoicing run smoothly, please leave the following information:

  • First and last name;
  • Email address;
  • VAT number if you buy for business;
  • Address;
  • Telephone number;

If you have created an account, you can manage your profile and preferences yourself.

Place order

Your account allows you to place orders, view your current and previous orders, and track the status of your order. You can also share data with us there. These may include your:

  • First and last name;
  • Telephone number;
  • Email address;
  • Address and postal code;
  • Preferred payment method.

Newsletter

If you want to be kept informed about our offers, services and products, you can sign up for our newsletter.

You can always unsubscribe from the newsletter. You can do this by unsubscribing via the link at the bottom of each email or unsubscribing from the newsletter in your account.

Cookies

We place cookies or similar techniques to make the website function properly. This way we remember that you have placed a product in your shopping cart and you do not have to enter your details again and again. In addition, we analyse your click behaviour on our website in order to optimise our website and services. Third-party cookies allow us to track your browsing behavior so that we can show you targeted advertisements. For this purpose, we process (part of) your IP address, among other things.

Foundations

12SPRINGS Trampolines BV processes your personal data if this is necessary for the preparation or execution of the agreement, on the basis of our legal obligation and according to our general terms and conditions.

Retention period

We will keep your data for as long as you are a customer of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. On the basis of applicable administrative obligations, we are required to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees will no longer have access to your client profile and documents that we have produced as a result of your assignment.

Sharing of data

12SPRINGS Trampolines BV only shares your personal data with various parties that support it in the execution of the agreement with you and to comply with any legal obligation.

Most parties are located within the European Union. With parties based outside the EU, such as MailChimp (newsletter), we provide appropriate safeguards. We only use these parties that are part of the Privacy Shield framework or if similar measures have been taken to ensure that your data is also processed securely there.

When choosing a particular payment method, you will be redirected to the relevant provider. In that case, this provider will process your personal data. The privacy policy of the relevant provider will then apply.

Reviews

We collect reviews through the Kiyoh platform. If you leave a review via Kiyoh, you are required to provide your name, place of residence and e-mail address. Kiyoh shares this information with us, so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In case we invite you to leave a review, we will share your name and email address with Kiyoh. They only use this data for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of providing the service, for which we have given permission to Kiyoh. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Kiyoh engages third parties.

Security

12SPRINGS Trampolines BV considers the security of your data very important. For this reason, it takes appropriate technical and organisational measures to ensure that your data is not lost or that a third party has access to it just like that. Some of these measures can be found below:

This website is secured with an SSL certificate. This means that confidential information,

for example that is provided via a contact form, is sent encrypted;

  • This website meets the requirements that apply to webshops, including the use of secure payment methods;
  • Our IT systems are up-to-date and secure;
  • Only authorised staff/third parties have access to your personal data;
  • We enter into agreements with third parties who process your personal data on our behalf.

Your rights

By logging in to your account, you can view, manage and change your data, such as your name, email address and contact details. You can submit a request for deletion of your account to us by e-mail.

In addition, you have the right to object to the processing of your personal data. In some cases, you also have the right to data portability. This means that you can submit a request to us to send the personal data we have about you electronically to you or another organization named by you.

If you have given permission for the processing of your personal data for a specific purpose, you can withdraw this consent at any time in the same way that you gave your consent. The withdrawal does not affect the lawfulness of the processing before your withdrawal.

You can send a request for access, correction, deletion, data transfer of your personal data or objection to the processing of your personal data

to info@12springstrampolines.nl. Please mention as subject: “Personal data”.

We will check whether the request has been made by you. For this reason, we ask you to send a copy of your proof of identity. Please pay attention to your privacy. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers on the ID document), document number and Citizen Service Number (BSN). We will respond to your request as soon as possible.

If you have any complaints about our data processing, please report this to us as soon as possible. Of course we hope to work this out together. We would like to point out that you also have the option of submitting a complaint to the privacy watchdog, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-with-the-authority-data/tip-ons

Alterations

The rules surrounding the protection of personal data can change constantly. We therefore reserve the right to make changes to this privacy statement. Therefore, please check this statement regularly.

Article 23 – Location

These terms and conditions can be requested by e-mail or downloaded from the website www.12springstrampolines.com

The most recent version or the version as it applied at the time of the conclusion of the agreement always applies.

The rules surrounding the protection of personal data can change constantly. We therefore reserve the right to make changes to this privacy statement. Therefore, please check this statement regularly.